Terra Resort Group

Tetons

Below please find the current list of job openings.

Posted Job Title Category Type
02/24/2011 Engineer

Engineer

Category: Maintenance
Type: Year Round

Job Duties

  • Be ready and willing to complete the job as necessary.
  • Be an example to all employees.
  • Educate all staff on health and safety procedures and policies.
  • Support the Terra Resort Group, Inc.‘s environmental commitments
  • Responsible for the safe and efficient organization and operation of repairs and maintenance department, including all lodge units, association property, mechanical systems and associated areas.

Minimum Requirements

  • Has thorough knowledge and understanding of general repairs and maintenance.
  • Proven track record working with information technology systems.
  • Experience with fire and life safety systems.
  • Working knowledge of electrical, plumbing, HVAC and refrigeration.
  • Must posses excellent interpersonal and communication skills written and verbal

Apply for this job online »

Maintenance Year Round
02/24/2011 Front Desk Agent

Front Desk Agent

Category: Rooms
Type: Seasonal

Job Description

  • Welcome, check-in and direct guests at arrival
    Review all arrivals.
  • Pre-register and produce key packs.
  • Handle cashier duties and balance one’s bank at conclusion of shift.
  • Assist with answering phones, taking reservations, guest’s requests and inquiries.
  • Complete shift check list and necessary reports.
  • Monitor guests accounts and room inventory.
  • Keep work area neat and cleaned at all times.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Apply for this job online »

Rooms Seasonal
02/24/2011 Bell Person

Bell Person

Category: Rooms
Type: Seasonal

Job Description

  • Delivering/picking-up luggage to and from guest rooms.
  • Understands daily hotel operations and level of service provided at Casa Madrona.
  • Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
  • Acts as an ambassador for Casa Madrona and Terra Resort Group.
  • Adherence to key control procedures.
  • Recording/Reading all pertinent information in the logbook on a daily basis.
  • Maintaining a clean and organized work area at all times.
  • Overseeing lobby traffic and welcoming/assisting outside guests.
  • Maintaining a professional, well groomed appearance and attitude at all times.
  • Delivering newspapers, faxes, boxes.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

  • Customer service experience and strong verbal communication skills.
  • Valet parking – must have a valid U.S. drivers license.

Apply for this job online »

Rooms Seasonal
04/25/2011 Night Auditor

Night Auditor

Category: Rooms
Type: Year Round

Job Description

  • Welcome, check-in and direct guests at arrival
    Review all arrivals.
  • Pre-register and produce key packs.
  • Handle cashier duties and balance one’s bank at conclusion of shift.
  • Assist with answering phones, taking reservations, guest’s requests and inquiries.
  • Complete shift check list and necessary reports.
  • Monitor guests accounts and room inventory.
  • Keep work area neat and cleaned at all times.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Apply for this job online »

Rooms Year Round
05/11/2011 Massage Therapist

Massage Therapist

Category: Spa
Type: Year Round

Job Description

◦Perform various massage modalities, body treatments and all other services offered by the spa.
◦Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
◦Maintain a safe and clean working environment.
◦Responsible for explaining features and benefits of Spa products to guests.
◦Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
◦Monitors his/her appointment schedule.
◦Maintains all standards, policies and procedures set forth by management.
◦Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
◦Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

◦Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
◦Certification from a licensed massage school with minimum of 500 hours of training.
◦All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.

Apply for this job online »

Spa Year Round
05/11/2011 Esthetician

Esthetician

Category: Spa
Type: Year Round

Job Description

◦Perform various esthetic modalities, and other services offered by the spa.
◦Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
◦Maintain a safe and clean working environment
Responsible for explaining features and benefits of Spa products to guests.
◦Escort guests in and out of the spa facility.
◦Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
◦Monitors his/her appointment schedule.
◦Ensures all communication and interaction with internal and external guests is in compliance with the standards set by the Spa Department and the Hotel
Maintains all standards, policies and procedures set forth by management.
◦Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
◦Any other duties as assigned by the Spa Director & Spa Manager.
◦Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
Support the Terra Resort Group, Inc.‘s environmental commitments.

Apply for this job online »

Spa Year Round
05/11/2011 Nail Technician

Nail Technician

Category: Spa
Type: Year Round

Apply for this job online »

Spa Year Round
Posted Job Title Category Type
03/11/2011 Front Desk Agent

Front Desk Agent

Category: Rooms
Type: Seasonal

Job Description

  • Welcome, check-in and direct guests at arrival.
  • Review all arrivals.
  • Pre-register and produce key packs.
  • Handle cashier duties and balance one’s bank at conclusion of shift.
  • Assist with answering phones, taking reservations and guest’s requests and inquiries.
  • Complete shift check list and necessary reports.
  • Monitor guests accounts and room inventory.
  • Keep work area neat and cleaned at all times.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Apply for this job online »

Rooms Seasonal
03/28/2011 Room Attendant

Room Attendant

Category: Housekeeping
Type: Year Round

Job Description

  • Clean up to Hotel standards in all areas of the Hotel.
  • Communicate to Supervisor or Assistant Manager when recovering any and all lost and found items.
  • Effectively work with team members to accomplish assigned tasks each day.
  • Follow all instructions when filling spray bottles with cleaning chemicals.
  • Work in a safe manner to prevent injury to yourself, other staff members or our valued guests.
  • Maintain organization and cleanliness of maid closets, guest laundry areas and corridors.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

  • Organizational and time management skills.
  • Must be able to give and receive information clearly.
  • Detail oriented as it pertains to accuracy and efficiency.
  • Ability to work as part of a team.

Apply for this job online »

Housekeeping Year Round
03/28/2011 Massage Therapist

Massage Therapist

Category: Spa
Type: Seasonal

Job Description

  • Perform various massage modalities, body treatments and all other services offered by the spa.
  • Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
  • Maintain a safe and clean working environment.
  • Responsible for explaining features and benefits of Spa products to guests.
  • Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
  • Monitors his/her appointment schedule.
  • Maintains all standards, policies and procedures set forth by management.
  • Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

  • Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
  • Certification from a licensed massage school with minimum of 500 hours of training.
  • All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.

Apply for this job online »

Spa Seasonal
04/15/2011 Esthetician

Esthetician

Category: Spa
Type: Seasonal

ON CALL

Job Description

  • Perform various esthetic modalities, and other services offered by the spa.
  • Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
  • Maintain a safe and clean working environment
    Responsible for explaining features and benefits of Spa products to guests.
  • Escort guests in and out of the spa facility.
  • Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
  • Monitors his/her appointment schedule.
  • Ensures all communication and interaction with internal and external guests is in compliance with the standards set by the Spa Department and the Hotel
    Maintains all standards, policies and procedures set forth by management.
  • Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
  • Any other duties as assigned by the Spa Director & Spa Manager.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
    Support the Terra Resort Group, Inc.‘s environmental commitments.

Apply for this job online »

Spa Seasonal
07/25/2011 Line Cook II

Line Cook II

Category: Culinary
Type: Seasonal

Job Description

  • To prepare appetizers, salads and hot/cold items.
    Assist in the preparation of a la carte item mise en place.
  • Responsible for keeping back prep and service line area clean and sanitary during shift, including coolers.
  • Assist in a la carte station work as instructed.
  • Set-up and service of a la carte stations.
  • Assist in Banqueting production and preparation as needed.
  • Preparation of other items as needed.
  • Support of and participation in recycling and sanitation programs.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

  • Prefer experience as a pantry cook or prep cook at another restaurant or hotel.
  • Must have developed English language skills to be able to communicate effectively both orally and written with other employees, guests, or vendors as needed.
  • Must be able to read and comprehend written information.

Apply for this job online »

Culinary Seasonal
03/24/2011 Banquet Line Cook II

Banquet Line Cook II

Category: Culinary
Type: Seasonal

On-Call Position

Job Description

  • Ensure preparation of appetizers, salads, hot/cold items, a la carte items, and banquet programs during shift.
  • Keep kitchen clean and sanitized.
  • To prepare appetizers, salads and hot/cold items.
  • Assist in the preparation of a la carte item mise en place.
  • Responsible for keeping back prep and service line area clean and sanitary during shift, including coolers.
  • Assist in a la carte station work as instructed.
  • Set-up and service of a la carte stations.
  • Assist in Banqueting production and preparation as needed.
  • Preparation of other items as needed.
  • Support of and participation in recycling and sanitation programs.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Responsibility
Set-up and maintain service of Pantry station and assist with Banquet preparation as needed, including a la carte items.

Minimum Requirements

  • Prefer experience as a pantry cook or prep cook at another restaurant or hotel.
  • Must have developed English language skills to be able to communicate effectively both orally and written with other employees, guests, or vendors as needed. Must be able to read and comprehend written information.

Apply for this job online »

Culinary Seasonal
03/24/2011 Banquet Line Cook I

Banquet Line Cook I

Category: Culinary
Type: Seasonal

Job Description

  • Ensure preparation of appetizers, salads, hot/cold items, a la carte items, and banquet programs during shift.
  • Keep kitchen clean and sanitized.
  • To prepare appetizers, salads and hot/cold items.
  • Assist in the preparation of a la carte item mise en place.
  • Responsible for keeping back prep and service line area clean and sanitary during shift, including coolers.
  • Assist in a la carte station work as instructed.
  • Set-up and service of a la carte stations.
  • Assist in Banqueting production and preparation as needed.
  • Preparation of other items as needed.
  • Support of and participation in recycling and sanitation programs.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Responsibilities
Set-up and maintain service of Pantry station and assist with Banquet preparation as needed, including a la carte items.

Minimum Requirements

  • Prefer experience as a pantry cook or prep cook at another restaurant or hotel.
  • Must have developed English language skills to be able to communicate effectively both orally and written with other employees, guests, or vendors as needed. Must be able to read and comprehend written information.

Apply for this job online »

Culinary Seasonal
07/18/2011 Concierge

Concierge

Category: Rooms
Type: Year Round

Job Description

  • Responsible for assuring the highest caliber of guest experience for all guests of the Hotel.
  • Must have information on community events, area attractions, entertainment, shops, restaurants, travel and local businesses.
  • Must have the ability to assist all Hotel Guests in making activity reservations and giving correct, insightful, unique vacation advice.
  • Ensure that all guests are being taken care of in a professional manner.
  • Keep Chef Concierge informed of all problems or situations that may be of concern on a timely basis.
  • Keep lists of up-to-date information concerning all local activities, special events and area attractions.
  • Be aware of VIP’s and special guests.
  • Make guest’s reservations for area activities, restaurants and events.
  • Give accurate directions to all parks, restaurants and stores.
  • Know all area restaurants and what they offer.
  • Keep an accurate log of all activity times and seasonal changes.
  • Keep an accurate log of each individual’s reservations.
  • Keep an accurate log of all guest packages and special occasion amenities.
    1* Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.
  • Ensure that excellent guest service is being given at all times.

Minimum Requirements* Extensive knowledge of local businesses, area attractions, and community events.

  • Ability to communicate effectively.
  • Ability to multi-task.
  • Ability to maintain a calm, unhurried demeanor.

Apply for this job online »

Rooms Year Round
05/02/2011 Houseperson

Houseperson

Category: Rooms
Type: Year Round

Job Description

  • Maintain cleanliness standards of the Hotel by stocking housekeeping closets, cleaning rooms and sorting recycling.
  • Effectively work with team members to accomplish assigned tasks each day.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Work in a safe manner to prevent injury to yourself, other staff members or our valued guests.

Minimum Requirements

  • Organizational and time management skills
  • Must be able to give and receive information clearly.
  • Detail oriented as it pertains to accuracy and efficiency.
  • Ability to work as part of a team.
  • Flexible work schedule.

Apply for this job online »

Rooms Year Round
07/22/2011 Concierge- Summer

Concierge- Summer

Category: Rooms
Type: Seasonal

Job Description

  • Responsible for assuring the highest caliber of guest experience for all guests of the Hotel.
  • Must have information on community events, area attractions, entertainment, shops, restaurants, travel and local businesses.
  • Must have the ability to assist all Hotel Guests in making activity reservations and giving correct, insightful, unique vacation advice.
  • Ensure that all guests are being taken care of in a professional manner.
  • Keep Chef Concierge informed of all problems or situations that may be of concern on a timely basis.
  • Keep lists of up-to-date information concerning all local activities, special events and area attractions.
  • Be aware of VIP’s and special guests.
  • Make guest’s reservations for area activities, restaurants and events.
  • Give accurate directions to all parks, restaurants and stores.
  • Know all area restaurants and what they offer.
  • Keep an accurate log of all activity times and seasonal changes.
  • Keep an accurate log of each individual’s reservations.
  • Keep an accurate log of all guest packages and special occasion amenities.
    1* Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.
  • Ensure that excellent guest service is being given at all times.

Minimum Requirements

  • Extensive knowledge of local businesses, area attractions, and community events.
  • Ability to communicate effectively.
  • Ability to multi-task.
  • Ability to maintain a calm, unhurried demeanor.

Apply for this job online »

Rooms Seasonal
Posted Job Title Category Type
06/27/2011 Front Desk Supervisor

Front Desk Supervisor

Category: Rooms
Type: Year Round

Job Description

  • Provide extraordinary hospitality experiences for external and internal guests alike.
  • Supervise performance, attendance, appearance and conduct of staff.
  • Ensure that proper procedures are in place and in use.
  • Communicate with General Manager and Asst. Hotel Manager.
  • Must develop positive communication and interdepartmental experiences with all other departments, Engineering, Housekeeping, Sales, Human Resources and other TRG properties.
  • Will work directly with all Rooms departments, and indirectly with others.
  • Majority of shift work would be at front desk, some back office work required.
  • Will work primarily at the desk performing daily functions, including reservations, will requite diplomatic skills for dealing with all guest requests and objections.

Minimum Requirements

  • Ability to deliver exceptional guest service experiences.
  • Minimum of two years hotel Front Desk experience, including some computer experience.
  • Strong communication skills.
  • Ability to resolve guest objections.

Apply for this job online »

Rooms Year Round
Posted Job Title Category Type
07/22/2011 Reservation Agent

Reservation Agent

Category: Rooms
Type: Year Round

Job Description

  • Maintain Complete Knowledge of all resort facilities/services, hours of operations, all guest room layouts, bed types, decor, appointments and locations. Room availability for any given day, revenue management codes and offering of packages, rates and promotions, entertainment, special events scheduled in the resort and surrounding areas.
  • Knowledge of Web-site and its offering.
    Computer and manual systems.
  • Maintain complete knowledge and comply with all hotel and departmental policies, procedures and guiding principles.
  • Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
  • Accurately peg all calls according to guidelines provided.
  • Answer email request within 24 hours of receipt, using correct written salutations and correspondence etiquette.
  • Apply sales training techniques taught during initial training and additional training to all telephone calls.
  • Process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through central reservations system or travel agencies.
  • Create positive effective selling environment.
  • Enthusiastically describe room accommodations and all amenities.
  • Sell the appropriate rated room to meet the guest’s needs.
  • Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
  • Set up proper billing as necessary.
  • Send prospect guest information.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

  • High School Diploma or equivalent.
  • Customer service related experience.
  • Experience with computers/aptitude for computer knowledge.
  • Aptitude for sales knowledge.
  • Ability to be punctual.
  • Ability to provide clear, pleasant and courteous phone conversation with proper use of grammar, tone and pronunciation.
  • Ability to provide clear, pleasant and courteous written communication with proper use of grammar.

Apply for this job online »

Rooms Year Round
07/21/2011 National Sales Manager

National Sales Manager

Category: Sales and Admin
Type: Year Round

Job Description
This position is responsible for generating group and wholesale revenues using research, direct and telephone prospecting sales solicitation, personal sales calls and trade show sales representation. This effort will primarily be focused on corporate association, wholesale group, SMERF and ad hoc other groups in national local, state and regional locations for Terra Resort Group. This position will also receive and process in a timely manner all inquires, contracts and paperwork, site inspections, out of town sales trips and assisting with direct mailings and will utilize other marketing tools to maximize group sales, food and beverage, and other revenue potential for the hotel. This includes the establishment of strong local business and national group contact and industry relationships while delivering the highest quality customer service to all groups with lodging, catering and meeting room business at Terra Resort Group.

Minimum Requirements

  • Minimum 2-3 years Hotel/Resort Sales experience
  • Strong organizational skills with the ability to handle multiple tasks in a fast paced environment.
  • Strong desire to deliver high quality customer service.
  • Telephone sales skills experience.
  • Ability to travel.

Apply for this job online »

Sales and Admin Year Round
Posted Job Title Category Type
04/06/2011 Front Desk Agent

Front Desk Agent

Category: Rooms
Type: Seasonal

Job Description

  • Welcome, check-in and direct guests at arrival
    Review all arrivals.
  • Pre-register and produce key packs.
  • Handle cashier duties and balance one’s bank at conclusion of shift.
  • Assist with answering phones, taking reservations, guest’s requests and inquiries.
  • Complete shift check list and necessary reports.
  • Monitor guests accounts and room inventory.
  • Keep work area neat and cleaned at all times.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Apply for this job online »

Rooms Seasonal
07/19/2011 AM Room Attendant

AM Room Attendant

Category: Housekeeping
Type: Seasonal

Job Description

  • Clean up to Hotel standards in all areas of the Hotel.
  • Communicate to Supervisor or Assistant Manager when recovering any and all lost and found items.
  • Effectively work with team members to accomplish assigned tasks each day.
  • Follow all instructions when filling spray bottles with cleaning chemicals.
  • Work in a safe manner to prevent injury to yourself, other staff members or our valued guests.
  • Maintain organization and cleanliness of maid closets, guest laundry areas and corridors.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

  • Organizational and time management skills.
  • Must be able to give and receive information clearly.
  • Detail oriented as it pertains to accuracy and efficiency.
  • Ability to work as part of a team.

Apply for this job online »

Housekeeping Seasonal
03/11/2011 PM Line Cook II

PM Line Cook II

Category: Culinary
Type: Seasonal

Job Description

  • To prepare appetizers, salads and hot/cold items.
    Assist in the preparation of a la carte item mise en place.
  • Responsible for keeping back prep and service line area clean and sanitary during shift, including coolers.
  • Assist in a la carte station work as instructed.
  • Set-up and service of a la carte stations.
  • Assist in Banqueting production and preparation as needed.
  • Preparation of other items as needed.
  • Support of and participation in recycling and sanitation programs.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

  • Prefer experience as a pantry cook or prep cook at another restaurant or hotel.
  • Must have developed English language skills to be able to communicate effectively both orally and written with other employees, guests, or vendors as needed.
  • Must be able to read and comprehend written information.

Apply for this job online »

Culinary Seasonal
03/28/2011 Massage Therapist

Massage Therapist

Category: Spa
Type: Seasonal

Job Description

  • Perform various massage modalities, body treatments and all other services offered by the spa.
  • Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
  • Maintain a safe and clean working environment.
  • Responsible for explaining features and benefits of Spa products to guests.
  • Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
  • Monitors his/her appointment schedule.
  • Maintains all standards, policies and procedures set forth by management.
  • Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

  • Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
  • Certification from a licensed massage school with minimum of 500 hours of training.
  • All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.

Apply for this job online »

Spa Seasonal
01/19/2011 Lead Nail Technician

Lead Nail Technician

Category: Spa
Type: Seasonal

Apply for this job online »

Spa Seasonal
01/19/2011 Nail Technician

Nail Technician

Category: Spa
Type: Seasonal

On-call position

Apply for this job online »

Spa Seasonal
04/18/2011 Executive Housekeeper

Executive Housekeeper

Category: Rooms
Type: Year Round

Job Description

  • Responsible for organization of cleanliness and maintenance in all lodge units and association property.
  • To maintain the Housekeeping department in accordance with standards and guidelines established by Teton Mountain Lodge.
  • Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
  • Maintain high standards in all aspects of internal and external service and embrace the Teton Mountain Lodge service culture.
  • Promote unity and teamwork throughout the department.
  • Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry and Public areas.

Apply for this job online »

Rooms Year Round
07/21/2011 Night Audit

Night Audit

Category: Rooms
Type: Seasonal

Job Description

  • The night auditor will be responsible for closing out and rolling the dates in all systems that support hotel operations.
  • They will have a dual role as a lodge associate and auditor.
  • Perform nightly audits of the POS (Lodge Store), TOUCH (Food & Beverage) and HOST (Rooms) systems. This includes carefully scrutinizing transactions, making notes for managers, posting room rates, closing and rolling dates and closing and securing closed hotel areas.
  • Responsible for overall guest service including, but not limited to, resolving guest complaints, check-ins, check-outs, room upgrades and moves, handling maintenance and housekeeping requests, answering and directing phone calls and lodge store sales.

Apply for this job online »

Rooms Seasonal
Posted Job Title Category Type
01/29/2011 Bartender

Bartender

Category: Food and Beverage
Type: Seasonal

*Job Description *

  • Maintain complete knowledge of and comply with all department /service procedures.
  • Serve guests in accordance with Topnotch Resort and Spa policies and VT state laws.
  • Maintain a professional and positive attitude towards guests and co-workers.
  • Shift cashier duties.

*Minimum Requirements *

  • Must be 21 years of age or older.
  • Minimum one to two years hotel and or restaurant or related positions.
  • Must be able to perform job function with attention to detail, speed and accuracy.

Apply for this job online »

Food and Beverage Seasonal
10/15/2010 Bell Person

Bell Person

Category: Rooms
Type: Year Round

Job Description

  • Assist front office in answering phones, showing rooms to potential customers and handling guest requests.
  • Delivering /picking up luggage to and from guests rooms.
  • Acts as an Ambassador for Topnotch Resort
    Responds to and performs tasks as instructed by Front Office Manager.

Minimum Requirements

  • Customer service experience and strong verbal communication.
  • Valet parking-must have a valid drivers license.

Apply for this job online »

Rooms Year Round
01/29/2011 AM Line Cook

AM Line Cook

Category: Culinary
Type: Year Round

Job Description

  • Prepare soups, additional items as needed.
  • Assists chef in banquet preparation.
  • Responsible for keeping production kitchen clean during shift.
  • Support the Terra Resort Group Inc’s environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening “the hospitality industry.

  • Minimum Requirements
  • Prefer restaurant or hotel experience.
  • Must have developed English language skills to be able to communicate effectively with other employees, guests or vendors as needed.

Apply for this job online »

Culinary Year Round
10/15/2010 Laundry Attendant

Laundry Attendant

Category: Housekeeping
Type: Seasonal

Job Description

  • Maintain cleanliness standards in Laundry Room and with all guest linens.
  • Effectively work with team members to accomplish assigned tasks each day.
  • Maintain organization and cleanliness of laundry carts, folding tables and laundry facilities.
  • Arrive at scheduled start time in appropriate uniform and ready for work.
  • Properly handle all equipment and supplies (i.e. washer, dryer, detergents etc.)

Minimum Requirements

  • Organizational and time management skills.
  • Must be able to give and receive information clearly.
  • Detail oriented as it pertains to accuracy and efficiency.
  • Ability to work as part of a team.

Apply for this job online »

Housekeeping Seasonal
01/29/2011 Massage Therapist

Massage Therapist

Category: Spa
Type: Year Round

Job Description

  • Perform various massage modalities, body treatments and all other services offered by the spa.
  • Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
  • Maintain a safe and clean working environment.
  • Responsible for explaining features and benefits of Spa products to guests.
  • Escort guests in and out of the spa facility.
  • Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
  • Monitors his/her appointment schedule.
  • Ensures all communication and interaction with internal and external guests to be in compliance with the standards set by Spa.
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

Minimum Requirements

  • Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
  • Certification from a licensed massage school with minimum of 500 hours of training.
  • All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.

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Spa Year Round
10/15/2010 Spa Experience Coordinator

Spa Experience Coordinator

Category: Spa
Type: Year Round

Job Description

  • Communicate effectively within the Spa and to all other departments.
  • Schedule spa reservations with guests.
  • Welcome and introduce guests to facility and services available.
  • Maintain a safe and clean working environment.
  • Demonstrate a guest driven style of leadership sense of urgency in interactions, executions and recovery.
  • Assist guests with purchase of retail products.
  • Maintain retail display shelves with organization and cleaning.
  • Restock all retail merchandise and guest supplies throughout the spa.
  • Open and close facility in compliance with established policies and procedures.
  • Reconcile and balance all therapists’ slips at the close of shift.
  • Reconcile and balance cash drawer at the close of shift.
  • Use effective and professional communication to ensure proper interaction with all guests and associates.
  • Support the Terra Resort Group, Inc.‘s environmental commitments.

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Spa Year Round
02/25/2011 Restaurant Manager

Restaurant Manager

Category: Food and Beverage
Type: Year Round

Job Description

  • Implement hotel policies and procedures pertaining to the restaurant.
  • Practice safety standards and report all unsafe conditions to the proper person.
  • Schedule all restaurant employees in accordance with hotel staffing guides and weekly forecast, (avoiding overtime in scheduling).
  • Oversee reservations.
  • Monitor serving of guests and handling of guest complaints.
  • Assist in seating or service of guests as necessary.
  • Requisition necessary supplies.
  • Ensure all equipment for the restaurant is maintained and stored properly.
  • Possess in-depth knowledge of all positions supervised.
  • Maintain high level of sanitation as prescribed by local health department and company standards.
  • Assist and implement promotional programs on an ongoing basis.
  • Perform inventory of perishable goods, non-perishable dry goods and capital goods.
  • Monitor inventory to ensure that stock is rotated properly to avoid loss due to spoilage and ensure reusable items are returned to stock.
  • Attend all departmental and organizational meetings.
  • Maintain controls and pars as prescribed by management.
  • Responsible for labor cost and restaurant food & beverage cost as it pertains to budget.
  • Coordinate restaurant operations with the chef, other hotel managers and outside vendors.
  • Write and file reports regarding activities.
  • Answer telephones.
  • Review and evaluate restaurant employees on a regular basis as designated by hotel policy.
  • Maintain and disseminate to staff effective knowledge of methods for compliance with laws governing sales of intoxicants.
    Oversee handling of cash and credit card transactions.
  • Participate in hotel recycling program.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.

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Food and Beverage Year Round
02/25/2011 PM Line Cook

PM Line Cook

Category: Culinary
Type: Year Round

Job Description

  • Prepare soups, additional items as needed.
  • Assists chef in banquet preparation.
  • Responsible for keeping production kitchen clean during shift.
  • Support the Terra Resort Group Inc’s environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening “the hospitality industry.

  • Minimum Requirements
  • Prefer restaurant or hotel experience.
  • Must have developed English language skills to be able to communicate effectively with other employees, guests or vendors as needed.

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Culinary Year Round
01/29/2011 Director of Sales

Director of Sales

Category: Sales and Admin
Type: Year Round

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Sales and Admin Year Round
01/29/2011 Room Service Server

Room Service Server

Category: Food and Beverage
Type: Seasonal

Job Duties

  • Deliver food and beverage orders to guest rooms according to hotel specifications.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
  • Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
  • Maintain complete knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
  • Maintain complete knowledge of designated glassware and garnishes for drinks.
  • Maintain complete knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
  • Maintain complete knowledge of guest room layout, locations and room numbers/names.
  • Maintain complete knowledge and strictly abide by state liquor regulations, particularly those providing service to minors, intoxicated persons and drunk driving.
  • Maintain knowledge of P.O.S. and manual systems
    Answer Room Service telephone within 3 rings using correct salutations and telephone etiquette
    Complete opening side duties as assigned.
  • Maintain positive guest relations at all times
    Be familiar with all Hotel Services/features and local attractions/activities to respond to guest inquiries accurately.

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Food and Beverage Seasonal
01/29/2011 AM Server

AM Server

Category: Food and Beverage
Type: Year Round

Job Description

  • Arrive at scheduled start time in appropriate uniform and ready for work.
  • Collect and set up any necessary equipment to perform job (complete opening and closing side-work).
  • Take food and beverage orders, enter into computer system in complete and timely fashion.
  • Must be able to operate Springer-Miller Touch system.
  • Clear and reset tables.
  • Serve guest and internal employees in accordance. with established standards.
  • Keep workstation clean and organized.
  • Read, sign and abide by all posted memos.
  • Maintain a positive and professional attitude towards guests and co-workers.
  • All other projects as assigned by management.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

  • Must work well with or without direct supervision. * Must be neat and well groomed at all times.
  • Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
  • Must be able to perform all related duties as assigned.

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Food and Beverage Year Round
01/29/2011 PM Server

PM Server

Category: Food and Beverage
Type: Seasonal

Job Description

  • Arrive at scheduled start time in appropriate uniform and ready for work.
  • Collect and set up any necessary equipment to perform job (complete opening and closing side-work).
  • Take food and beverage orders, enter into computer system in complete and timely fashion.
  • Must be able to operate Springer-Miller Touch system.
  • Clear and reset tables.
  • Serve guest and internal employees in accordance. with established standards.
  • Keep workstation clean and organized.
  • Read, sign and abide by all posted memos.
  • Maintain a positive and professional attitude towards guests and co-workers.
  • All other projects as assigned by management.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

  • Must work well with or without direct supervision. * Must be neat and well groomed at all times.
  • Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
  • Must be able to perform all related duties as assigned.

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Food and Beverage Seasonal
01/29/2011 Steward

Steward

Category: Culinary
Type: Seasonal

Job Description

  • Maintenance of dish area, ensuring machine is working properly for washing of table top and kitchen pots/ pans.
  • Thorough understanding of dish machine maintenance and operation for optimal use.
  • Knowledge on chemicals used in machine and in kitchen with proper handling.
  • Able to understand MSDS sheets and know location of book.
  • Responsible for keeping all BOH areas clean and clutter free, including sweeping, moping, drain cleaning, polishing, etc.
  • Monitors and empties all trash and recycling.
  • Preparation of other items as needed.
  • Support of and participation in recycling and sanitation programs.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.
  • To ensure dirty dishes are cleaned in a timely manner.
  • Keep the kitchen clean and sanitary at all time.

Minimum Requirements

  • High school diploma or equivalent preferred.
  • Six months experience as a dishwasher, utility or steward at another restaurant or hotel.

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Culinary Seasonal
02/08/2011 Reservations Agent

Reservations Agent

Category: Sales and Admin
Type: Year Round

Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls. Process all related responsibilities as outlined in the specific timeframe allotted.

1. Maintain Complete Knowledge of
a. All resort facilities/services, hours of operations.
b. All guest room layouts, bed types, decor, appointments and locations.
c. Room availability for any given day.
d. Revenue management codes and offering of packages, rates and promotions.
e. Entertainment, special events scheduled in the resort and surrounding areas.
f. Knowledge of Web-site and its offering.
g. Computer and manual systems.
2. Maintain complete knowledge and comply with all hotel and departmental policies, procedures and guiding principles.
3. Access all functions of computer system according to established procedures and standards.
4. Set up work station with necessary supplies and resource materials; maintain cleanliness throughout shift.
5. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Accurately peg all calls according to guidelines provided.
6. Answer email request within 24 hours of receipt, using correct written salutations and correspondence etiquette.
7. Apply sales training techniques taught during initial training and additional training to all telephone calls.
8. Process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through central reservations system or travel agencies.
9. Ascertain callers’ needs through open-ended questions.
10. Create positive effective selling environment.
11. Obtain all designated information to book a reservation.
12. Provide reservation PMS system appropriate coding and typed dialogue for all guests’ information and requests.
13. Enthusiastically describe room accommodations and all amenities.
14. Access guest history records to best service guests; maintain accurate information in guest history files.
15. Accommodate special requests and designate such in system.
16. Sell the appropriate rated room to meet the guest’s needs.
17. Promote and sell holiday and other packages to callers requesting reservations on designated dates.
18. Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates.
19. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
20. Relay accurate information on transportation arrangements; document time of arrival on reservation.
21. Obtain email, mailing address, phone number on all reservations.
22. Set up proper billing as necessary.
23. Verify all reservation information with caller to ensure accuracy.
24. Input correct information into proper fields to inform other departments of pertinent information (traces, add remarks, special service fields).
25. Send prospect guest information.
26. Legibly document all information for manual reservations on designated form.
27. Input all manual reservations into the system within 1 hour of system availability.
28. Designate code and apply appropriate travel agency commission.
29. Research disputed unpaid travel agency commission.
30. Review telephone coaching calls with Supervisor identifying “did well” and “do different” and accept positive reinforcement from coach and supervisor.
31. Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
32. Watch for safety hazards and report them immediately to your Department Supervisor.

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Sales and Admin Year Round
02/08/2011 Banquet Captain/Supervisor

Banquet Captain/Supervisor

Category: Food and Beverage
Type: Year Round

1. Handle all aspects of Food and Beverage functions including preplanning, supervision of staff during set-up, service and breakdown; and administrative duties.
2. Plan daily and weekly banquet functions.
3. Coordinate interaction with other departments and clients.
4. Supervise staff to include set up, service and breakdown.
5. Administer duties to include banquet check preparation, disciplinary/documentation, BEOs and labor forecasts.
6. Coordinate successful timing of events according the guests needs and Terra Resort Group standards.
7. Individual must posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with Terra Resort Group’s service standards.
8. Train team members.
9. Attend all required meetings.
10. Supervise maintenance of banquet room team cleanliness.
11. Review banquet service team members.
12. Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
13. Watch for safety hazards and report them immediately to your Department Supervisor.

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Food and Beverage Year Round
02/25/2011 Spa Attendant

Spa Attendant

Category: Spa
Type: Seasonal

Job Description

  • Communicates effectively within the Spa and to all other departments.
  • Assist spa coordinators when appropriate.
  • Welcome and introduce guests to facility and escort guests to appropriate locations of the spa.
  • Maintain a safe and clean working environment.
  • Demonstrate a guest driven style of urgency in all interactions, executions and recovery.
  • Assist guest with amenities and ensure the restocking of items such as towels, beverages and snacks.
  • Report any equipment problems to management or facilities in a timely manner.
  • Restock all guest supplies throughout the spa.
  • Maintain a positive attitude at all times.
  • Use effective and professional communication to ensure proper interaction with all guests and associates.
  • Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
  • Watch for safety hazards and report them immediately to your Department Supervisor.
  • Report for work on time and in uniform, including nametag and smile.
  • Maintain good personal hygiene.
    Work effectively with others in a spirit of cooperation.
  • Demonstrate a working knowledge of spa operations.
  • Understand and maintain the standards, values, goals and vision of the hotel.
  • Display a “Guest First” attitude.

Minimum Requirements

  • Organizational and time management skills
  • Customer service experience
  • Strong verbal communication

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Spa Seasonal
04/25/2011 Sous Chef

Sous Chef

Category: Culinary
Type: Year Round

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Culinary Year Round
04/25/2011 Massage Therapy Assistant

Massage Therapy Assistant

Category: Spa
Type: Year Round

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Spa Year Round
04/25/2011 Housekeeping Supervisor

Housekeeping Supervisor

Category: Rooms
Type: Year Round

JOB SUMMARY
Maintain cleanliness standards of the Lodge in all areas of the Lodge. Effectively manage Housekeeping staff to accomplish daily tasks of the Housekeeping operation. Act as liaison between the operating departments of the Lodge, Front office, Engineering and Housekeeping. Understand operating goals of the lodge. Fulfill the Lodge Service Culture in daily activities

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Rooms Year Round
05/19/2011 Front Office Manager

Front Office Manager

Category: Rooms
Type: Year Round

JOB SUMMARY
Ensure that all Lodge operating standards and Service levels are met. Oversee daily operations of the Front Office.

JOB DUTIES
Oversee the responsibilities of the front office including Front Desk, PBX, Concierge, and Front Services. Maintain high standards in all aspects of internal and external service and embrace the Topnotch Resort and Spa service culture. Promote unity and teamwork throughout the department. Actively participate in all aspects of Front Desk operations, including assisting in check in, check out, reservations and PBX. Communicate with guests in a professional, courteous and helpful manner.

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Rooms Year Round
05/19/2011 Pool Server

Pool Server

Category: Food and Beverage
Type: Seasonal

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Food and Beverage Seasonal
05/19/2011 Lead Pool Server

Lead Pool Server

Category: Food and Beverage
Type: Seasonal

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Food and Beverage Seasonal