Terra Resort Group

Engineer

Category: Maintenance
Type: Year Round

Job Duties

• Be ready and willing to complete the job as necessary.
• Be an example to all employees.
• Educate all staff on health and safety procedures and policies.
• Support the Terra Resort Group, Inc.‘s environmental commitments
• Responsible for the safe and efficient organization and operation of repairs and maintenance department, including all lodge units, association property, mechanical systems and associated areas.

Minimum Requirements

• Has thorough knowledge and understanding of general repairs and maintenance.
• Proven track record working with information technology systems.
• Experience with fire and life safety systems.
• Working knowledge of electrical, plumbing, HVAC and refrigeration.
• Must posses excellent interpersonal and communication skills written and verbal

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Housekeeping Supervisor

Category: Housekeeping
Type: Year Round

Job Description

• Closely monitors day-to-day operations.
• Ensures all service standards are met and adhered to.
• Regularly inspects public areas and guestrooms.
• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
• Maintain high standards in all aspects of internal and external service and embrace the Teton Mountain Lodge service culture.
• Promote unity and teamwork throughout the department.
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry and Public areas.
• Communicate with guests in a professional, courteous and helpful manner.
• Supervise Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.
• Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
• Watch for safety hazards and report them immediately.

Minimum Requirements

• Organizational and time management skills.
• Must be able to give and receive information clearly.
• Detail oriented as it pertains to accuracy and efficiency.
• Ability to work as part of a team.
• Flexible work schedule.
• Ability to read and speak the English language.

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Front Desk Supervisor

Category: Rooms
Type: Year Round

Job Description

• Supervise performance, attendance, appearance and conduct of staff.
• Ensure that proper procedures are in place and in use.
• Assists with guest check in/ out, challenges, and needs.
• Communicate with the Hotel Manager.
• Regularly inspects public areas and guestrooms.
• Support the Terra Resort Group, Inc.‘s environmental commitments.
• Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

• Minimum of two years hotel Front Desk experience, including computer experience.
• Requires minimal supervisory experience.
• Excellent communication skills.
• Ability to resolve guest problems.
• Facilitates consistent quality of service to exceed guest expectation.

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Front Desk Agent

Category: Rooms
Type: Year Round

Job Description

• Welcome, check-in and direct guests at arrival
  Review all arrivals.
• Pre-register and produce key packs.
• Handle cashier duties and balance one’s bank at conclusion of shift.
• Assist with answering phones, taking reservations, guest’s requests and inquiries.
• Complete shift check list and necessary reports.
• Monitor guests accounts and room inventory.
• Keep work area neat and cleaned at all times.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

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Housekeeper

Category: Housekeeping
Type: Year Round

Job Description

• Clean up to Casa Madrona standards in all areas of the Hotel.
• Communicate to Supervisor or Assistant Manager when recovering any and all lost and found items.
• Effectively work with team members to accomplish assigned tasks each day.
• Follow all instructions when filling spray bottles with cleaning chemicals.
• Work in a safe manner to prevent injury to yourself, other staff members or our valued guests.
• Maintain organization and cleanliness of maid closets, guest laundry areas and corridors.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

• Organizational and time management skills.
• Must be able to give and receive information clearly.
• Detail oriented as it pertains to accuracy and efficiency.
• Ability to work as part of a team.

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Bell Person

Category: Rooms
Type: Year Round

Job Description

• Delivering/picking-up luggage to and from guest rooms.
• Understands daily hotel operations and level of service provided at Casa Madrona.
• Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
• Acts as an ambassador for Casa Madrona and Terra Resort Group.
• Adherence to key control procedures.
• Recording/Reading all pertinent information in the logbook on a daily basis.
• Maintaining a clean and organized work area at all times.
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well groomed appearance and attitude at all times.
• Delivering newspapers, faxes, boxes.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

• Customer service experience and strong verbal communication skills.
• Valet parking – must have a valid U.S. drivers license.

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Housekeeping Manager

Category: Housekeeping
Type: Year Round

Job Description

• Oversee the responsibilities of the Housekeeping Department including Room Cleaning, Public Area Cleaning, Laundry & Guest laundry services.
• Maintain high standards in all aspects of internal and external service and embrace the Teton Mountain Lodge service culture.
• Promote unity and teamwork throughout the department.
• Actively participate in all aspects of Housekeeping operations, including Room cleaning, Room inspections, Deep cleaning, Laundry and Public areas.
• Communicate with guests in a professional, courteous and helpful manner.
• Manage Housekeeping teams to maximize the guest experience, exceed expectations and efficiently complete daily departmental objectives.

Minimum Requirements

• Organizational and time management skills.
• Must be able to give and receive information clearly.
• Detail oriented as it pertains to accuracy and efficiency.
• Ability to work as part of a team.
• Able to work a flexible work schedule.
• Ability to read and speak the English language.

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Bell Person

Category: Rooms
Type: Seasonal

Job Description

• Delivering/picking-up luggage to and from guest rooms.
• Understands daily hotel operations and level of service provided at HT.
• Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
• Acts as an ambassador for Hotel Terra and Terra Resort Group.
• Adherence to key control procedures.
• Recording/Reading all pertinent information in the logbook on a daily basis.
• Maintaining a clean and organized work area at all times.
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well groomed appearance and attitude at all times.
• Delivering newspapers, faxes, boxes.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

• Customer service experience and strong verbal communication skills.
• Valet parking – must have a valid U.S. drivers license.

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Massage Therapist

Category: Spa
Type: Seasonal

Job Description

• Perform various massage modalities, body treatments and all other services offered by the spa.
• Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
• Maintain a safe and clean working environment.
• Responsible for explaining features and benefits of Spa products to guests.
• Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
• Monitors his/her appointment schedule.
• Maintains all standards, policies and procedures set forth by management.
• Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

• Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
• Certification from a licensed massage school with minimum of 500 hours of training.
• All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.

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Engineering Supervisor

Category: Maintenance
Type: Year Round

Job Description

• Maintain daily work schedules for each engineer to insure adequate coverage.
• Assign work to each engineer based on the priorities of each facility and the abilities of each engineer.
• Train each new engineer on all areas of each facility and on basic problem solving to insure the likelihood of each engineer being able to solve a majority of problems.
• Hold daily shift meetings with crew to communicate work schedules and hotel issues.
• Cross train each engineer to insure experience is shared within the group.
• Insure compliance with procedures for reporting time worked and parts used for each engineer.
• Assist with interviewing prospective candidates for engineer positions.
• Schedule preventative maintenance on all equipment.
• Communicate status of guest room and equipment outages to Operations daily or whenever situations change.
• Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
• safety your number one priority for employees, guest and vendors.
• Hold departmental safety meetings at least once per month and after a major safety incident.
• Support the Safety Committee through participation and follow up on reported safety issues.
• Communicate effectively with each department the status of repairs for their area.
• Purchase necessary tools for the department.
• Purchase and maintain an inventory of spare parts.
• Diagnose and repair problems as time allows.

Minimum Requirements

• Minimum of five years experience in building/hotel maintenance.
• Experience with diagnosing problems with HVAC, refrigeration, electrical, video, and commercial kitchen systems.
• Certification in one or more of the following: HVAC, refrigeration, pool chemistry, or electrical.
• Capable of utilizing all tools and diagnostic procedures.
• Must possess very good interpersonal and communication skills; will be interfacing with a high percentage of guests as well as other staff members.
• Must be flexible to work all shifts, may be required to work overtime on occasion when the department is short of personal due to illness or vacation, etc.
• The ability to listen, empathize, be helpful in all situations and make the most sound decisions toward the resolution of a potential problem.
• Must also possess strong human relations skills.

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Cafe Server

Category: Food and Beverage
Type: Seasonal

Job Description

• Take food and beverage orders, enter into computer system in complete and timely fashion
• Must be able to operate Springer-Miller Touch system
• Clear and reset tables
• Serve guest and internal employees in accordance with established standards
• Keep workstation clean and organized
• Read, sign and abide by all posted memos
• Maintain a positive and professional attitude towards guests and co-workers.
• Attend offered consumer education concerning any products we carry as well as concepts of fair trade and sustainability
• Responsible for processing dirty dishes and putting away clean dishes
• All other projects as assigned by management
• Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry

*Watch for safety hazards and report them immediately to your Department Supervisor

Requirements

• Complete knowledge of all menu items, beverages, and specialty coffee services
• Understand all aspects of food and beverage service, including specialty coffee service
• To attend scheduled training sessions on coffee and other service seminars; and monthly meetings
• Proficient on Springer-Miller Touch
• Work efficiently alone and with others in the spirit of cooperation
• Knowledge of hotel layout and amenities
• Knowledge of Jackson Hole area, points of interest and local events
• Observe all safety procedures during the execution of assigned duties
• Must exhibit knowledge of Wyoming health & sanitation policies
• Properly handle all equipment and supplies (i.e. china, crystal and silver)
• Wear uniform neatly pressed and cleaned. Nametag must be worn at all times
• Report to Food & Beverage Supervisor before ending work shift
• Must work well with or without direct supervision
• Must be neat and well groomed at all times
• Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management
• Must be able to perform all related duties as assigned

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Reservation Agent

Category: Sales and Admin
Type: Year Round

Job Description

• Maintain Complete Knowledge of all resort facilities/services, hours of operations, all guest room layouts, bed types, decor, appointments and locations. Room availability for any given day, revenue management codes and offering of packages, rates and promotions, entertainment, special events scheduled in the resort and surrounding areas.
• Knowledge of Web-site and its offering.
  Computer and manual systems.
• Maintain complete knowledge and comply with all hotel and departmental policies, procedures and guiding principles.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Accurately peg all calls according to guidelines provided.
• Answer email request within 24 hours of receipt, using correct written salutations and correspondence etiquette.
• Apply sales training techniques taught during initial training and additional training to all telephone calls.
• Process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through central reservations system or travel agencies.
• Create positive effective selling environment.
• Enthusiastically describe room accommodations and all amenities.
• Sell the appropriate rated room to meet the guest’s needs.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Set up proper billing as necessary.
• Send prospect guest information.
• Support the Terra Resort Group, Inc.‘s environmental commitments.
• Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

• High School Diploma or equivalent.
• Customer service related experience.
• Experience with computers/aptitude for computer knowledge.
• Aptitude for sales knowledge.
• Ability to be punctual.
• Ability to provide clear, pleasant and courteous phone conversation with proper use of grammar, tone and pronunciation.
• Ability to provide clear, pleasant and courteous written communication with proper use of grammar.

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Esthetician

Category: Spa
Type: Seasonal

Job Description

• Perform various esthetic modalities, and other services offered by the spa.
• Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
• Maintain a safe and clean working environment
  Responsible for explaining features and benefits of Spa products to guests.
• Escort guests in and out of the spa facility.
• Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
• Monitors his/her appointment schedule.
• Ensures all communication and interaction with internal and external guests is in compliance with the standards set by the Spa Department and the Hotel
  Maintains all standards, policies and procedures set forth by management.
• Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
• Any other duties as assigned by the Spa Director & Spa Manager.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel
  Support the Terra Resort Group, Inc.‘s environmental commitments.

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Bell Person

Category: Rooms
Type: Seasonal

Job Description

• Delivering/picking-up luggage to and from guest rooms.
• Understands daily hotel operations and level of service provided at TML.
• Is educated and familiar with local and area recreational, dining, and cultural activities and attractions.
• Acts as an ambassador for Teton Mountain Lodge & Spa and Terra Resort Group.
• Adherence to key control procedures.
• Recording/Reading all pertinent information in the logbook on a daily basis.
• Maintaining a clean and organized work area at all times.
• Overseeing lobby traffic and welcoming/assisting outside guests.
• Maintaining a professional, well groomed appearance and attitude at all times.
• Delivering newspapers, faxes, boxes.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

MINIMUM REQUIREMENTS:

• Customer service experience and strong verbal communication skills.
• Valet parking – must have a valid U.S. drivers license.

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Busser

Category: Food and Beverage
Type: Seasonal

Job Description

• Collect and set up any necessary equipment to perform job (complete opening and closing side work).
• Serve guests following established standards.
• Reset tables with proper service ware, cleaned and polished.
• Keep workstation neat, clean and organized.
• Maintain a positive and professional attitude towards guests and co-workers.
• Read, understand and abide by all memos posted by F&B Management.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

• Must work well with or without direct supervision
• Must be neat and well groomed at all times.
• Needs to be flexible, and self-motivated, and have a professional positive attitude towards guests, co-workers and management.
• Must also be able to perform all related duties as assigned.

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Host

Category: Food and Beverage
Type: Seasonal

Job Description

• Greet and seat all guests at the Cascade Resturant & Bar.
• Answer phones, take reservations & room service orders if needed.
• Help with service & clearing of tables.
• Maintain positive guest relations at all times.
• Be familiar with all Hotel Services/features and local attractions/activities to respond to guest inquiries accurately.

Minimum Requirements

• Must work well with or without direct supervision.
• Must be neat and well groomed at all times.
• Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
• Must be able to perform all related duties as assigned.

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AM Line Cook I -Winter Season

Category: Culinary
Type: Seasonal

Job Description

• Prepares soups, additional items as needed.
• Assists in preparation of employee cafeteria food.
• Assist Chef’s and lead cooks in banquet preparation and a la carte production.
• Consults with Chef’s on planning cafeteria menus.
• Responsible for keeping production kitchen clean during shift.
• Support of and participation in recycling and sanitation programs.
• Support the Terra Resort Group, Inc.‘s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
• Watch for safety hazards and report them immediately to your Department Supervisor.

Minimum Requirements

• Prefer restaurant or hotel experience. Including preparation of soups, sauces, and banquets.
• Must have developed English language skills to be able to communicate effectively with other employees, guests or vendors as needed.
• Must be able to read and comprehend written information.

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Massage Therapist

Category: Spa
Type: Seasonal

Job Description

• Perform various massage modalities, body treatments and all other services offered by the spa.
• Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
• Maintain a safe and clean working environment.
• Responsible for explaining features and benefits of Spa products to guests.
• Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
• Monitors his/her appointment schedule.
• Maintains all standards, policies and procedures set forth by management.
• Demonstrates a guest-driven style of leadership with a sense of urgency in interactions, execution and recovery.
• Support the Terra Resort Group, Inc.‘s environmental commitments.

Minimum Requirements

• Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
• Certification from a licensed massage school with minimum of 500 hours of training.
• All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.

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Line Cook III

Category: Culinary
Type: Seasonal

Job Description

• Ensure efficient and proper set-up of assigned station by time of service
• Assist Sous Chefs and other cooks in production and service
• Work in Sous Chefs absence, and will supervise all a la carte and banqueting production and service
• Assists and supervises Cook Is and IIs in other kitchen production, pantry and banquet as needed
• Responsible for keeping position on line clean and sanitary during shift and completing daily checklists accurately
• Supports and participates in hotel recycling and sanitation programs
• Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry
• Watch for safety hazards and report them immediately to your Department Supervisor
• Maintain production and service of breakfast, lunch, or dinner line

Minimum Requirements

• Two years of experience in a cook’s position in a quality kitchen position
• Must have developed English language skills to be able to communicate effectively (both written and orally) with other employees, guests or vendors as needed
• Must be able to read and comprehend written information

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Accounting Clerk

Category: Sales and Admin
Type: Year Round

Job Description

• Manage accounts payable and receivable duties.
• Assist with month end closing.
• Create and send monthly invoices and manage collection process.
• Compile and send group billings as well as collections of all groups A/R.

Minimum Requirements

• Bachelor’s degree preferred or a combination of education and experience.
• Two years in accounting position or related work .Previous hotel experience desirable.

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Banquet Set Up

Category: Food and Beverage
Type: Year Round

Job Description

• Read, interpret and set up function space according to Banquet Events Orders (BEO).
• Read, interpret and procure equipment needed in daily operation as set forth by captain, equipment requisition sheet or BEO.
• Assist guest in any requests as needed, find the answers if unknown.
• Support and participate in recycling program.
• Complete all opening and closing duties set forth by manager.

*Minimum Requirements *

• Prefer previous hotel banquet or other related experience.

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Banquet Server

Category: Food and Beverage
Type: Year Round

Job Description

• Ability to read BEO’s and room diagrams.
• Collect and set up any necessary equipment to perform job.
• Serve guest and internal customer in accordance with established standards.
• Maintain a positive and professional attitude towards guests and co-workers.

Minimum Requirements

• Must be neat and well groomed at all times.
• Needs to be flexible, self motivated, positive and have a professional attitude towards guest, and all employees.

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Bartender

Category: Food and Beverage
Type: Year Round

*Job Description *

• Maintain complete knowledge of and comply with all department /service procedures.
• Serve guests in accordance with Topnotch Resort and Spa policies and VT state laws.
• Maintain a professional and positive attitude towards guests and co-workers.
• Shift cashier duties.

*Minimum Requirements *

• Must be 21 years of age or older.
• Minimum one to two years hotel and or restaurant or related positions.
• Must be able to perform job function with attention to detail, speed and accuracy.

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Bell Person

Category: Rooms
Type: Year Round

Job Description

• Assist front office in answering phones, showing rooms to potential customers and handling guest requests.
• Delivering /picking up luggage to and from guests rooms.
• Acts as an Ambassador for Topnotch Resort
  Responds to and performs tasks as instructed by Front Office Manager.

Minimum Requirements

• Customer service experience and strong verbal communication.
• Valet parking-must have a valid drivers license.

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Cosmetologist

Category: Spa
Type: Year Round

Job Description

• Provide treatments in accordance with Spa protocols and accepted certification practices.
• Properly care for equipment and proper amounts of product.
• Uphold the standards of sanitation and sterilization as directed by law.
• Assist in retail area with sales, inventory and restocking.

*Minimum Requirements *

• Must hold current sate of Vermont Cosmetologist license.

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Line Cook

Category: Culinary
Type: Seasonal

Job Description

• Prepare soups, additional items as needed.
• Assists chef in banquet preparation.
• Responsible for keeping production kitchen clean during shift.
• Support the Terra Resort Group Inc’s environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening “the hospitality industry.

• Minimum Requirements
• Prefer restaurant or hotel experience.
• Must have developed English language skills to be able to communicate effectively with other employees, guests or vendors as needed.

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Maintenance Associate

Category: Maintenance
Type: Year Round

Job Description

• Be ready and willing to complete the job as necessary.
• Responsible for the safe and efficient organization and operation of repairs and maintenance department, including all lodge units, association property, mechanical systems and associated areas.

Minimum Requirements

• Has thorough knowledge and understanding of repairs and maintenance.

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Accounting Night Manager

Category: Sales and Admin
Type: Year Round

Job Description

• Handle responsibilities in PBX, Concierge, and Bell staff while providing exceptional service.
• Balance daily credit card receipts, and prepare for deposits.
• Resolve any discrepancies, complete bucket check, and post room and tax, run preliminary audit.
• Run end of day process after balanced and begin new business day, print and distribute reports, checking in and out guests.

Minimum Requirements

• Ability to operate computer systems as required by the hotel.
• Strong communication ,organization, problem –solving and telephone skills.
• Previous customer service experience .Hotel management experience helpful.
• Able to work successfully and independently as part of a team.

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Resort Home Housekeeper

Category: Housekeeping
Type: Year Round

Job Description

• Clean to home standards in all areas.
• Work in a safe manner.
• Clean homes by maintaining organized storage areas, assisting in cleaning and monitoring supply levels.

Minimum Requirements

• Organizational and time management skills.
• Detail oriented as it pertains to accuracy and efficiency.
• Ability to work as part of a team.

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Turndown Attendant

Category: Housekeeping
Type: Seasonal

Job Description

• Perform evening turndown services.
• Maintain organization and cleanliness of maid closets, guest laundry areas and corridors .Support the Terra Resort Group ,Inc’s environmental commitments by having the knowledge , skills , and values to be a leader in the global goal of “greening ‘ the hospitality industry.
• Performs cleaning of room when needed.
• Maintain control of keys issued to perform assigned duties.
• Work efficiently and as part of a team.

*Minimum Requirements *

• Organizational and time management skills.
• Must be able to give and receive information efficiently.
• Ability to work as a team.

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