| Posted |
Job Title |
Category |
Type |
| 01/29/2011 |
Bartender
Bartender
Category: Food and Beverage
Type: Seasonal
*Job Description *
- Maintain complete knowledge of and comply with all department /service procedures.
- Serve guests in accordance with Topnotch Resort and Spa policies and VT state laws.
- Maintain a professional and positive attitude towards guests and co-workers.
- Shift cashier duties.
*Minimum Requirements *
- Must be 21 years of age or older.
- Minimum one to two years hotel and or restaurant or related positions.
- Must be able to perform job function with attention to detail, speed and accuracy.
Apply for this job online »
|
Food and Beverage |
Seasonal |
| 10/15/2010 |
Bell Person
Bell Person
Category: Rooms
Type: Year Round
Job Description
- Assist front office in answering phones, showing rooms to potential customers and handling guest requests.
- Delivering /picking up luggage to and from guests rooms.
- Acts as an Ambassador for Topnotch Resort
Responds to and performs tasks as instructed by Front Office Manager.
Minimum Requirements
- Customer service experience and strong verbal communication.
- Valet parking-must have a valid drivers license.
Apply for this job online »
|
Rooms |
Year Round |
| 01/29/2011 |
AM Line Cook
AM Line Cook
Category: Culinary
Type: Year Round
Job Description
- Prepare soups, additional items as needed.
- Assists chef in banquet preparation.
- Responsible for keeping production kitchen clean during shift.
- Support the Terra Resort Group Inc’s environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening “the hospitality industry.
- Minimum Requirements
- Prefer restaurant or hotel experience.
- Must have developed English language skills to be able to communicate effectively with other employees, guests or vendors as needed.
Apply for this job online »
|
Culinary |
Year Round |
| 10/15/2010 |
Laundry Attendant
Laundry Attendant
Category: Housekeeping
Type: Seasonal
Job Description
- Maintain cleanliness standards in Laundry Room and with all guest linens.
- Effectively work with team members to accomplish assigned tasks each day.
- Maintain organization and cleanliness of laundry carts, folding tables and laundry facilities.
- Arrive at scheduled start time in appropriate uniform and ready for work.
- Properly handle all equipment and supplies (i.e. washer, dryer, detergents etc.)
Minimum Requirements
- Organizational and time management skills.
- Must be able to give and receive information clearly.
- Detail oriented as it pertains to accuracy and efficiency.
- Ability to work as part of a team.
Apply for this job online »
|
Housekeeping |
Seasonal |
| 01/29/2011 |
Massage Therapist
Massage Therapist
Category: Spa
Type: Year Round
Job Description
- Perform various massage modalities, body treatments and all other services offered by the spa.
- Demonstrate and execute proper guest communication regarding treatments, products or home care retail items.
- Maintain a safe and clean working environment.
- Responsible for explaining features and benefits of Spa products to guests.
- Escort guests in and out of the spa facility.
- Responsible for preparation and timely execution of all appointments including in-room treatments, spa treatments or as assigned.
- Monitors his/her appointment schedule.
- Ensures all communication and interaction with internal and external guests to be in compliance with the standards set by Spa.
- Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
Minimum Requirements
- Previous experience in the resort or hotel spa, sales, and hospitality industry preferred.
- Certification from a licensed massage school with minimum of 500 hours of training.
- All associates must maintain a neat, clean and well-groomed appearance in accordance spa standards.
Apply for this job online »
|
Spa |
Year Round |
| 10/15/2010 |
Spa Experience Coordinator
Spa Experience Coordinator
Category: Spa
Type: Year Round
Job Description
- Communicate effectively within the Spa and to all other departments.
- Schedule spa reservations with guests.
- Welcome and introduce guests to facility and services available.
- Maintain a safe and clean working environment.
- Demonstrate a guest driven style of leadership sense of urgency in interactions, executions and recovery.
- Assist guests with purchase of retail products.
- Maintain retail display shelves with organization and cleaning.
- Restock all retail merchandise and guest supplies throughout the spa.
- Open and close facility in compliance with established policies and procedures.
- Reconcile and balance all therapists’ slips at the close of shift.
- Reconcile and balance cash drawer at the close of shift.
- Use effective and professional communication to ensure proper interaction with all guests and associates.
- Support the Terra Resort Group, Inc.‘s environmental commitments.
Apply for this job online »
|
Spa |
Year Round |
| 02/25/2011 |
Restaurant Manager
Restaurant Manager
Category: Food and Beverage
Type: Year Round
Job Description
- Implement hotel policies and procedures pertaining to the restaurant.
- Practice safety standards and report all unsafe conditions to the proper person.
- Schedule all restaurant employees in accordance with hotel staffing guides and weekly forecast, (avoiding overtime in scheduling).
- Oversee reservations.
- Monitor serving of guests and handling of guest complaints.
- Assist in seating or service of guests as necessary.
- Requisition necessary supplies.
- Ensure all equipment for the restaurant is maintained and stored properly.
- Possess in-depth knowledge of all positions supervised.
- Maintain high level of sanitation as prescribed by local health department and company standards.
- Assist and implement promotional programs on an ongoing basis.
- Perform inventory of perishable goods, non-perishable dry goods and capital goods.
- Monitor inventory to ensure that stock is rotated properly to avoid loss due to spoilage and ensure reusable items are returned to stock.
- Attend all departmental and organizational meetings.
- Maintain controls and pars as prescribed by management.
- Responsible for labor cost and restaurant food & beverage cost as it pertains to budget.
- Coordinate restaurant operations with the chef, other hotel managers and outside vendors.
- Write and file reports regarding activities.
- Answer telephones.
- Review and evaluate restaurant employees on a regular basis as designated by hotel policy.
- Maintain and disseminate to staff effective knowledge of methods for compliance with laws governing sales of intoxicants.
Oversee handling of cash and credit card transactions.
- Participate in hotel recycling program.
- Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
Apply for this job online »
|
Food and Beverage |
Year Round |
| 02/25/2011 |
PM Line Cook
PM Line Cook
Category: Culinary
Type: Year Round
Job Description
- Prepare soups, additional items as needed.
- Assists chef in banquet preparation.
- Responsible for keeping production kitchen clean during shift.
- Support the Terra Resort Group Inc’s environmental commitments by having the knowledge, skills, and values to be a leader in the global goal of “greening “the hospitality industry.
- Minimum Requirements
- Prefer restaurant or hotel experience.
- Must have developed English language skills to be able to communicate effectively with other employees, guests or vendors as needed.
Apply for this job online »
|
Culinary |
Year Round |
| 01/29/2011 |
Director of Sales
|
Sales and Admin |
Year Round |
| 01/29/2011 |
Room Service Server
Room Service Server
Category: Food and Beverage
Type: Seasonal
Job Duties
- Deliver food and beverage orders to guest rooms according to hotel specifications.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections available in Room Service.
- Maintain complete knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list.
- Maintain complete knowledge of designated glassware and garnishes for drinks.
- Maintain complete knowledge of all menu items, preparation method/time, ingredients, sauces, portion sizes, garnishes, presentation and prices.
- Maintain complete knowledge of guest room layout, locations and room numbers/names.
- Maintain complete knowledge and strictly abide by state liquor regulations, particularly those providing service to minors, intoxicated persons and drunk driving.
- Maintain knowledge of P.O.S. and manual systems
Answer Room Service telephone within 3 rings using correct salutations and telephone etiquette
Complete opening side duties as assigned.
- Maintain positive guest relations at all times
Be familiar with all Hotel Services/features and local attractions/activities to respond to guest inquiries accurately.
Apply for this job online »
|
Food and Beverage |
Seasonal |
| 01/29/2011 |
AM Server
AM Server
Category: Food and Beverage
Type: Year Round
Job Description
- Arrive at scheduled start time in appropriate uniform and ready for work.
- Collect and set up any necessary equipment to perform job (complete opening and closing side-work).
- Take food and beverage orders, enter into computer system in complete and timely fashion.
- Must be able to operate Springer-Miller Touch system.
- Clear and reset tables.
- Serve guest and internal employees in accordance. with established standards.
- Keep workstation clean and organized.
- Read, sign and abide by all posted memos.
- Maintain a positive and professional attitude towards guests and co-workers.
- All other projects as assigned by management.
- Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
- Watch for safety hazards and report them immediately to your Department Supervisor.
Minimum Requirements
- Must work well with or without direct supervision. * Must be neat and well groomed at all times.
- Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
- Must be able to perform all related duties as assigned.
Apply for this job online »
|
Food and Beverage |
Year Round |
| 01/29/2011 |
PM Server
PM Server
Category: Food and Beverage
Type: Seasonal
Job Description
- Arrive at scheduled start time in appropriate uniform and ready for work.
- Collect and set up any necessary equipment to perform job (complete opening and closing side-work).
- Take food and beverage orders, enter into computer system in complete and timely fashion.
- Must be able to operate Springer-Miller Touch system.
- Clear and reset tables.
- Serve guest and internal employees in accordance. with established standards.
- Keep workstation clean and organized.
- Read, sign and abide by all posted memos.
- Maintain a positive and professional attitude towards guests and co-workers.
- All other projects as assigned by management.
- Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
- Watch for safety hazards and report them immediately to your Department Supervisor.
Minimum Requirements
- Must work well with or without direct supervision. * Must be neat and well groomed at all times.
- Needs to be flexible, self-motivated, and positive and have a professional attitude towards guests, co-workers and management.
- Must be able to perform all related duties as assigned.
Apply for this job online »
|
Food and Beverage |
Seasonal |
| 01/29/2011 |
Steward
Steward
Category: Culinary
Type: Seasonal
Job Description
- Maintenance of dish area, ensuring machine is working properly for washing of table top and kitchen pots/ pans.
- Thorough understanding of dish machine maintenance and operation for optimal use.
- Knowledge on chemicals used in machine and in kitchen with proper handling.
- Able to understand MSDS sheets and know location of book.
- Responsible for keeping all BOH areas clean and clutter free, including sweeping, moping, drain cleaning, polishing, etc.
- Monitors and empties all trash and recycling.
- Preparation of other items as needed.
- Support of and participation in recycling and sanitation programs.
- Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
- Watch for safety hazards and report them immediately to your Department Supervisor.
- To ensure dirty dishes are cleaned in a timely manner.
- Keep the kitchen clean and sanitary at all time.
Minimum Requirements
- High school diploma or equivalent preferred.
- Six months experience as a dishwasher, utility or steward at another restaurant or hotel.
Apply for this job online »
|
Culinary |
Seasonal |
| 02/08/2011 |
Reservations Agent
Reservations Agent
Category: Sales and Admin
Type: Year Round
Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information while maximizing conversion of reservation calls. Process all related responsibilities as outlined in the specific timeframe allotted.
1. Maintain Complete Knowledge of
a. All resort facilities/services, hours of operations.
b. All guest room layouts, bed types, decor, appointments and locations.
c. Room availability for any given day.
d. Revenue management codes and offering of packages, rates and promotions.
e. Entertainment, special events scheduled in the resort and surrounding areas.
f. Knowledge of Web-site and its offering.
g. Computer and manual systems.
2. Maintain complete knowledge and comply with all hotel and departmental policies, procedures and guiding principles.
3. Access all functions of computer system according to established procedures and standards.
4. Set up work station with necessary supplies and resource materials; maintain cleanliness throughout shift.
5. Answer telephone calls within 3 rings, using correct salutations and telephone etiquette. Accurately peg all calls according to guidelines provided.
6. Answer email request within 24 hours of receipt, using correct written salutations and correspondence etiquette.
7. Apply sales training techniques taught during initial training and additional training to all telephone calls.
8. Process all reservation requests, changes and cancellations received by phone, fax, mail, internally and through central reservations system or travel agencies.
9. Ascertain callers’ needs through open-ended questions.
10. Create positive effective selling environment.
11. Obtain all designated information to book a reservation.
12. Provide reservation PMS system appropriate coding and typed dialogue for all guests’ information and requests.
13. Enthusiastically describe room accommodations and all amenities.
14. Access guest history records to best service guests; maintain accurate information in guest history files.
15. Accommodate special requests and designate such in system.
16. Sell the appropriate rated room to meet the guest’s needs.
17. Promote and sell holiday and other packages to callers requesting reservations on designated dates.
18. Verify availability before confirming any reservation. Suggest alternate dates for sold-out dates.
19. Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
20. Relay accurate information on transportation arrangements; document time of arrival on reservation.
21. Obtain email, mailing address, phone number on all reservations.
22. Set up proper billing as necessary.
23. Verify all reservation information with caller to ensure accuracy.
24. Input correct information into proper fields to inform other departments of pertinent information (traces, add remarks, special service fields).
25. Send prospect guest information.
26. Legibly document all information for manual reservations on designated form.
27. Input all manual reservations into the system within 1 hour of system availability.
28. Designate code and apply appropriate travel agency commission.
29. Research disputed unpaid travel agency commission.
30. Review telephone coaching calls with Supervisor identifying “did well” and “do different” and accept positive reinforcement from coach and supervisor.
31. Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
32. Watch for safety hazards and report them immediately to your Department Supervisor.
Apply for this job online »
|
Sales and Admin |
Year Round |
| 02/08/2011 |
Banquet Captain/Supervisor
Banquet Captain/Supervisor
Category: Food and Beverage
Type: Year Round
1. Handle all aspects of Food and Beverage functions including preplanning, supervision of staff during set-up, service and breakdown; and administrative duties.
2. Plan daily and weekly banquet functions.
3. Coordinate interaction with other departments and clients.
4. Supervise staff to include set up, service and breakdown.
5. Administer duties to include banquet check preparation, disciplinary/documentation, BEOs and labor forecasts.
6. Coordinate successful timing of events according the guests needs and Terra Resort Group standards.
7. Individual must posses and demonstrate the ability to interact with all guests, internal and external, effectively with tact and diplomacy in line with Terra Resort Group’s service standards.
8. Train team members.
9. Attend all required meetings.
10. Supervise maintenance of banquet room team cleanliness.
11. Review banquet service team members.
12. Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
13. Watch for safety hazards and report them immediately to your Department Supervisor.
Apply for this job online »
|
Food and Beverage |
Year Round |
| 02/25/2011 |
Spa Attendant
Spa Attendant
Category: Spa
Type: Seasonal
Job Description
- Communicates effectively within the Spa and to all other departments.
- Assist spa coordinators when appropriate.
- Welcome and introduce guests to facility and escort guests to appropriate locations of the spa.
- Maintain a safe and clean working environment.
- Demonstrate a guest driven style of urgency in all interactions, executions and recovery.
- Assist guest with amenities and ensure the restocking of items such as towels, beverages and snacks.
- Report any equipment problems to management or facilities in a timely manner.
- Restock all guest supplies throughout the spa.
- Maintain a positive attitude at all times.
- Use effective and professional communication to ensure proper interaction with all guests and associates.
- Support the Terra Resort Group, Inc.’s environmental commitments by having the knowledge, skills and values to be a leader in the global goal of “greening” the hospitality industry.
- Watch for safety hazards and report them immediately to your Department Supervisor.
- Report for work on time and in uniform, including nametag and smile.
- Maintain good personal hygiene.
Work effectively with others in a spirit of cooperation.
- Demonstrate a working knowledge of spa operations.
- Understand and maintain the standards, values, goals and vision of the hotel.
- Display a “Guest First” attitude.
Minimum Requirements
- Organizational and time management skills
- Customer service experience
- Strong verbal communication
Apply for this job online »
|
Spa |
Seasonal |
| 04/25/2011 |
Sous Chef
|
Culinary |
Year Round |
| 04/25/2011 |
Massage Therapy Assistant
|
Spa |
Year Round |
| 04/25/2011 |
Housekeeping Supervisor
Housekeeping Supervisor
Category: Rooms
Type: Year Round
JOB SUMMARY
Maintain cleanliness standards of the Lodge in all areas of the Lodge. Effectively manage Housekeeping staff to accomplish daily tasks of the Housekeeping operation. Act as liaison between the operating departments of the Lodge, Front office, Engineering and Housekeeping. Understand operating goals of the lodge. Fulfill the Lodge Service Culture in daily activities
Apply for this job online »
|
Rooms |
Year Round |
| 05/19/2011 |
Front Office Manager
Front Office Manager
Category: Rooms
Type: Year Round
JOB SUMMARY
Ensure that all Lodge operating standards and Service levels are met. Oversee daily operations of the Front Office.
JOB DUTIES
Oversee the responsibilities of the front office including Front Desk, PBX, Concierge, and Front Services. Maintain high standards in all aspects of internal and external service and embrace the Topnotch Resort and Spa service culture. Promote unity and teamwork throughout the department. Actively participate in all aspects of Front Desk operations, including assisting in check in, check out, reservations and PBX. Communicate with guests in a professional, courteous and helpful manner.
Apply for this job online »
|
Rooms |
Year Round |
| 05/19/2011 |
Pool Server
|
Food and Beverage |
Seasonal |
| 05/19/2011 |
Lead Pool Server
|
Food and Beverage |
Seasonal |
Sausalito, CA
Jackson Hole, WY
Jackson Hole, WY
Jackson Hole, WY
Jackson Hole, WY
Stowe, VT
